Short answer? Maybe. Not every plumbing problem requires a plumber, but it is important to get it fixed right away.

Take the top off the back of the toilet and take a look inside. You’re going to need to get your hands in there to replace some parts. If you’re already having trouble imagining going any further, give us a call. If you are ready to roll your sleeves up, let’s get going!

  • Check the flapper to see if it works. Try to flush. If the flapper isn’t working, you probably just hear a clunk, and nothing moves inside.
  • Check to see if the chain is attached. If it’s just the chain, and the flapper is working fine, you can reattach a (new) chain and everything will be good.
  • If the flapper itself is broken (often where the chain attaches), you’ll need a new one.
  • Turn off the water supply. Not to the whole house, just to the toilet. Then flush a couple of times to get rid of the water in the tank.
  • If you need a whole new flapper, take it out gently. Place it safely in a plastic bag for the trip ahead.
  • Now is the time to go to the store to pick up new toilet guts. They sell them at Canadian Tire or Home Depot or your local Ottawa plumbing supply store. Take the old flapper so you make sure you get the right one. If not, find one that says “Universal” and everything should work.
  • Put the new toilet flapper in place and connect up the chain like the old one was.
  • Now turn the water back on and flush. (And cross your fingers.)

Do you need a plumber for your toilet repair?

Did that work? If so, you don’t need a plumber. If not, turn the water back off and call Canada Plumbing at 613 890 7700. Or, send us a text. Attach a picture of the inside of the toilet (if you can). We’ll try to walk you through how to fix it, but if not, we’ll be there to help! We are your Ottawa plumbing service!

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Address: 1492 Northdale Street, Ottawa ON K1B 4G6

Phone: 613 890 7700


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